Device Replacements
Made Easy


Before You Start Your Claim

Make sure you have...

T-mobile document image

Details about your damaged or lost device.
What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?

T-mobile id icon

Your personal info.
Have your user ID and password handy, or use the last 4 digits of your social security. You'll also be asked for contact info of the primary account holder and claimant.

Once your claim is approved don't forget...

T-mobile card icon

Your applicable deductible.
The service fee or deductible rate applicable to your claim will depend on your device and protection program selected.

T-mobile document image

Replacement details.
For approved claims where replacement equipment will be shipped, you’ll be asked for a a shipping address (Note: P.O. Box delivery is not available).

Try to find your lost device...

Find My iPhone or Apple Device

Use Apple's iCloud service to locate or lock your device. Keep your information safe and secure. >>

Find Your Android Phone or Device

Lost your phone? Try some simple steps, like showing the location or making it ring, to help you secure it. >>

Find Your Windows Phone or Tablet

Use "Find my device" to locate, lock or erase it via your Microsoft account. >>