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Date of Incident
Note: Once submitted, this date cannot be changed.
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Are you currently residing in Puerto Rico?
If not, please call us at 1-877-281-9767 to submit your claim.
At any T-Mobile® store. You can also call T-Mobile. You must enroll within 30-days of a qualified device purchase or upgrade.
After you enroll, you’ll receive your coverage documents in the mail. You can also view sample coverage documents on the Program Info page.
If you are a Bring Your Own Device (BYOD) customer, T-Mobile® has a device protection program that’s right for you! You can enroll in a plan for your device by visiting any T-Mobile store or calling T-Mobile. Your device will need to pass a Visual Mechanical Inspection to qualify for enrollment.
Check out the Program Info page where you can download plan brochures to find coverage and premium summaries with exclusions, deductibles and provider information.