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Date of Incident
Note: Once submitted, this date cannot be changed.
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Are you currently residing in Puerto Rico?
If not, please call us at 1-877-281-9767 to submit your claim.
Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality.The color of the device may vary depending on availability and because your satisfaction is so important to us, every replacement device comes with a 6-month warranty.
We’re sorry to hear that! Please contact us regarding your issue.
This program covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories provided as part of your original purchase are covered only in the event of the simultaneous loss or theft of both the device and the accessory.