Tracking a Claim

The fastest and easiest way is by visiting the Homepage on this site and following these three simple steps:

  • From the Homepage, start at the File, Continue or Track My Claim box. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
  • Enter your ZIP code and click Submit.
  • Tabs will appear at the top of your screen providing you with additional info as you move through the claims process. Simply click on each tab for details.

Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.

Once your claim is approved, your replacement device can be shipped overnight, free of charge when available, for delivery in one to two business days.

If you provided your email address when you submitted your claim, an email will be sent to you with tracking information or to notify you that your device has been shipped.