Got a device thats still unprotected?
For a limited time only (April 4 - June 26, 2024), you can enroll in Protection<360>®. Don't miss out, visit your nearest T-mobile store or call 1-880-937-8997 today!
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Thank you for your patience!
Alert – Shipping Delays
We’re currently experiencing some shipping delays for replacement devices. We apologize for any inconvenience. For approved claims, we’ll provide you with tracking information via email once your replacement device has shipped. Thank you for your patience and understanding.
File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Deductible Payment.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
Required field:
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