Got a device that's still unprotected?
For a limited time only (September 28 - November 15, 2023), you can enroll in Protection<360>®. Don't miss out. Visit your nearest T-Mobile store or call 1-800-937-8997 today!
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File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
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